AIA Cambodia – National ID (NID) Update FAQ

រកមិនឃើញលទ្ធផលទេ

AIA Cambodia is conducting a customer information update exercise to ensure all customer records remain accurate, complete, and up to date as part of our regulatory and customer protection commitments. Keeping your identification information current helps us provide you with a secure and seamless service experience

Yes. If you received the request through an official AIA Cambodia communication channel, such as Telegram, Facebook , or your AIA Life Planner, you may proceed with confidence.

Updating your Identification Documents helps AIA Cambodia:

  • Verify your identity accurately
  • Protect your policy and personal information
  • Maintain accurate customer records
  • Process policy servicing requests efficiently
  • Support claims and benefit processing
  • Comply with regulatory requirements

You may be required to update your Identification Documents if:

  • You are an AIA Policy Owner or Life Insured
  • Your NID has expired
  • Your NID is missing from our records
  • You have recently renewed or replaced your NID
  • You have been contacted by AIA Cambodia to update your information

You can update your NID through any of the following channels:

For assistance, please contact AIA Customer Care at +855 86 999 242

Yes. The NID update platform can be accessed using a smartphone, tablet, or computer.

Please prepare:

  • A Valid Cambodian identification document (National ID Card or Passport)
  • AIA Policy Number

No. Only valid, unexpired identification documents can be accepted.

Please upload your newly renewed NID through the update link so we can update our records accordingly.

If the information on your NID does not match your policy records, please contact your AIA Life Planner for assistance. A Change Request Form and supporting documents may be required to update your personal information in our records. Once the required documents are submitted, AIA Cambodia will review and process the update accordingly.

No. If you have multiple policies under the same customer profile, a single update submission is sufficient.

For privacy and security reasons, each policyholder should submit their own information unless otherwise authorized.

For children under 18 years of age, the Policy Owner or Life Insured may submit or update the child's identification document information on the child's behalf.

Your information will be reviewed and verified by AIA Cambodia. Once the verification process is completed, your customer records will be updated.

After submission, you will receive an on-screen confirmation message indicating that your update request has been successfully submitted.

You will not receive a separate notification once your Identification Document has been successfully updated. However, if additional information or action is required, AIA Cambodia may contact you using the contact details registered in our records.

Your submission may not be accepted if:

If this occurs, you may be asked to resubmit your information.

Yes. AIA Cambodia is committed to safeguarding your personal information. All information submitted through official AIA Cambodia channels is handled securely and in accordance with applicable data privacy requirements.

To protect your information:

  • Only use links sent through official AIA Cambodia communication channels.
  • Do not share your personal information through unofficial websites or social media messages.
  • Contact AIA Customer Care if you are unsure about the authenticity of a request.

Please try the following:

  • Check your internet connection.
  • Refresh the webpage.
  • Use a different browser or device.
  • Try again later.

If the issue persists, please contact AIA Customer Care for assistance.

Please contact AIA Customer Care or your AIA Life Planner as soon as possible for assistance.

If you require assistance with your NID update, please contact:

AIA Customer Care