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SUBMIT A MEDICAL CLAIM

HOW IT WORKS

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Click HERE in case you need to register to My AIA

You will need the following documents ready with you to complete the claim submission process

Required documents

    For Members

    For HR/Broker/LP On Behalf Of Member/Customer

  1. Proof of ID card or Passport*
  2. Medical Certificate/Diagnosis/Doctors Report/Prescription*
  3. Discharge Letter (if admitted to hospital)**
  4. Invoices with detailed breakdown*
  5. Result of Laboratory and Diagnostic Test**
  6. Other Documents

* Mandatory

** Conditionally mandatory if patient was admitted to hospital and/or some medical tests were perfromed

  1. Member Card*
  2. Proof of ID card or Passport*
  3. Medical Certificate/Diagnosis/Doctors Report/Prescription*
  4. Discharge Letter (if admitted to hospital)**
  5. Invoices with detailed breakdown*
  6. Result of Laboratory and Diagnostic Test**
  7. Proof of Customers Bank Account*
  8. Proof of Relationship of Insured and Claimant (In case Insured and Claimant are different person)
  9. Other Documents

* Mandatory

** Conditionally mandatory if patient was admitted to hospital and/or some medical tests were perfromed

In case you need help, please contact us on our customer care hotline or our Telegram Bot